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Refund & Returns

We believe that return and refund policy is a strategic business decision that can enhance customer satisfaction, build trust, and foster long-term success.  We fundamentally believe that you will be thrilled with the products that you purchased from us. That’s because we go out of our way to ensure that the product’s quality and after-sales service are just what you need. A customer can return their product following the below-mentioned instructions.

Returns Policy:

Please make sure to inspect the product in the presence of the delivery man upon receiving it. If you discover any inconsistencies or defects, kindly contact us at +8801918662211.

Conditions for Returns:

  1. If the product has expired or is damaged.
  2. If the product does not match its appearance as shown on the website or Facebook page.
  3. If the product’s quality does not meet the standards as described.
  4. If there is any issue with the delivery.
  5. If the product’s weight is not as specified.
  6. If an incorrect product has been provided.

 

Refund Policy:

We are offering a unique opportunity for you to test our products and if you are not satisfied, you can request a refund within 10 days from the date of delivery. In the event that you consume a portion of the product, you will be charged for the consumed quantity.

Conditions for Refund:

  1. We will initiate refunds within 3 days of receiving the returned product.
  2. Products must be packed properly when requesting a refund.
  3. The return shipping cost will be deducted from the total refund amount.

Thank you for choosing to purchase from Satkhira Shop BD

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